Return, Cancellation & Refund Policy

Effective Date: January 1, 2026

At Arsh Creations & Collections, we strive to provide premium quality ethnic wear and an enjoyable shopping experience. Please read our Return, Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before it has been packed or shipped.

• Orders can be cancelled before dispatch.
• Once an order has been shipped, cancellation requests cannot be accepted.
• If cancellation is approved, the refund will be processed to the original payment method.

2. Return Eligibility

Returns are accepted only under the following circumstances:

• Wrong product delivered.
• Damaged product received.
• Manufacturing defect.
• Missing items in the package.

The return request must be submitted within 4 days from the date of delivery.

3. Return Conditions

Returned products must:

• Be unused, unwashed, and unworn.
• Have all original tags attached.
• Be returned in their original packaging.
• Include the invoice or proof of purchase.

4. Non-Returnable Items

• Customized or made-to-order products.
• Products purchased during clearance or final sale (unless damaged or defective).
• Gift cards or promotional vouchers.
• Products specifically marked as "Non-Returnable".

5. Refund Process

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.

• Approved refunds are generally processed within 5–7 business days.
• The refund will be credited to the original payment method.
• Processing time may vary depending on your bank or payment provider.

6. Exchange Policy

If you receive a damaged, defective, or incorrect product, we will arrange a replacement (subject to stock availability). If the requested item is unavailable, a refund or store credit may be offered.

7. Return Shipping

• If the return is due to our error (wrong, defective, or damaged item), return shipping charges will be borne by us.
• For all other eligible returns, customers may be responsible for return shipping charges unless otherwise stated.

8. Refund Exceptions

Refunds may not be issued in the following cases:

• Incorrect shipping address provided by the customer.
• Delivery failure due to customer unavailability.
• Products damaged after delivery due to misuse or improper handling.
• Return request submitted after the eligible return period.

9. Contact Us